Practice Policies
Service one
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Practice Policies
Cancellation/No Show Policy: Please give 24 business hour notice if you need to cancel/reschedule. We are not open on Fridays. You are welcome to leave a voice message with the schedulers if you need to cancel over the weekend. This common courtesy is appreciated by our patients who need an appointment, as well as our staff. All no-shows and late cancellations will be charged a non-refundable fee of $100.
Late Arrivals: Patients who arrive 15 minutes or more past their scheduled appointment time will be asked to reschedule. If you have extenuating circumstance for your absence, please reach out to the office as soon as possible. We will do our best to make exceptions for emergencies.
Sick Policy: To ensure the health and safety of all patients and staff, we kindly ask that you call ahead to reschedule your appointment if you are experiencing cold or flu-like symptoms, have had an acute (new) persistent cough, have had a fever within 24 hours of your appointment or had a stomach illness within 7 days of your appointment. If you have any questions regarding this policy, please call our office and speak to a staff member for clarification.
INSURANCE, REFERRAL AND PAYMENT INFORMATION
REFERRALS: If you have a MANAGED CARE INSURANCE PROGRAM such as Tricare, Prime, Prime Remote, VA, Vermont Medicaid, Primary Care Plus, etc. please be sure you have a valid referral or prior authorization. The referral or prior authorization must be in our office on the day of the appointment. We are not allowed to conduct the visit if a valid referral is not in place. We do NOT accept appointments for Workers’ Compensation claims.
We request that you take a minute to contact your insurance before your visit. They are much better able to assist you in determining the requirements of your insurance policy and any anticipated personal responsibility. We recommend that you take note of who you spoke with, the date of your call, and what information you were given, for future reference if necessary. The following is a list of questions/information you might request of your insurance company:
– Is Timber Lane Allergy and Asthma Associates in network?
-What will my out of pocket expenses be for these visits? Does this amount change/increase at the beginning of the new year? (You will be asked to pay any required Co-payment at the time of your visit.)